With the success of online marketplaces, food retailers are challenged to compete on a different level. Bringing consumers into the store to shop requires a differentiating customer experience, integration of new technologies and the streamlining of operational expenses to make strategic investments. Join us in an engaging discussion planned with Charles Zimmerman, former VP for Walmart on what the top grocers are doing to retain customers and deliver revenue while delivering an innovative experience.
Topics to be covered include:
- What does it mean to deliver frictionless checkout?
- What new innovations are grocers investing in to transform customer experience?
- How are store footprints changing with online shopping and delivery and pickup services?
- How does food quality and freshness impact customer experience?